Business Continuity Program Assessments - Evaluate the effectiveness and completeness of existing business continuity programs with the objective of answering the senior management question -- 'How good is our recovery program? Can I count on it in an emergency.'

IT Operations Outsourcing - Technology Strategists can provide long term Information Technology management services for small and medium size businesses. Services can include problem management, change management, IT administration, capacity planning and performance evaluation, business continuity, infrastructure management and technology planning. 

Interim IT Management Support - Temporary management services can be provided for IT operations, technical support, software development and call centres to facilitate organizational transitions, new service initiatives and other short term requirements.

Staff Mentoring - Provide training and consulting assistance for IT management, computer operations, call centers and technical support areas with daily operations, staffing, organizational structures, crisis and overall problem management. Technology Strategists can guide and support a new manager to grow into a position or assist in developing a new functional area.

Organizational Metrics and Performance - Assist organizations with design and implementation of measurement methods and processes to provide management insight into the workload, cost-effectiveness and efficiency of Information Technology functions. This information ties naturally into IT cost allocations and managed IT service delivery. 

Operational Effectiveness and Maturity Assessments - Evaluate characteristics of computer operations, support services and software development organizations using organizational maturity models and custom measurement frameworks. Assessments can be developed to integrate with strategic planning and organizational development initiatives or can be administered as periodic 'health checks'.

Production Readiness Assessments - The development process to create a large scale application or blast critical systems through to capture narrow marketing windows of opportunity are well serviced by methodologies and frameworks. But the implementation process and the readiness of the business and operational environments to accept the change are often afterthoughts. The Production Readiness Assessment examines the application, implementation process and target environment(s) and articulates the associated risks and suggests mitigation strategies. These concepts can also be applied in the application design and plan development phases. See 'Production Readiness' in 'News'.

Practical Framework Implementation Assistance - Assist organizations to adopt and tailor Information Technology behavioral frameworks such as CMM (Capability Maturity Model), ISO9001, BS17799 and others to software development and operational groups. Frameworks are useful because they encapsulate industry best practices -- but it is important to recognize that frameworks, like any other technology, are useful to further business goals. Without the clearly articulated foundation of business drivers and metrics, framework implementations can too easily become self-serving bureaucracies.

Service Levels & IT Costs -  Some organizations find it helpful to establishing Service Level agreements between IT and their supported business units as a means of allocating and managing IT costs. Technology Strategists can provide assistance to organizations in defining and establishing a managed service operational environment. Other organizations prefer to distribute IT costs using usage metrics or other earned value mechanisms - which Technology Strategists can assist in formulating. Or alternatively, a business may seek to optimize (or reduce) IT costs. Technology Strategists can help establish an understanding of the relationships between IT expenditures and business benefits so that informed management decisions can be made.

Business Contingency Planning & Testing  - Consulting, risk assessments, readiness evaluations, planning, project management for the development and testing of business contingency plans. Contingency planning approach evolves from first identifying key business objectives, then developing a strategy that creatively leverages existing corporate assets. Technology Strategists will help understand the dependency relationships between business functions and supporting services (and their external infrastructures) key to sound recovery planning. For many organizations, establishing contingency capabilities is a journey involving many changes -- including staff attitudes. Technology Strategists can provide long term guidance and support to effect lasting corporate change.