Organizational Metrics and Performance - Design and develop organizational performance metrics to assist management in understanding and anticipating workloads, operational effectiveness, staffing levels, software development performance. See also 'Making the Invisible Visible'

Application and Infrastructure Architecture - Provide guidance and direction on application and infrastructure architecture alternatives to achieve specific objectives for performance and reliability.

Application Performance Evaluations - Explore and measure application, network and server utilization, response times and throughput from system and user perspectives.

Technical Infrastructure Capacity Planning - Development of capacity plans and management strategies for servers, storage and infrastructure through integration of business and technical drivers.