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Overview
Small and medium size businesses have the same needs for
operations, support and management of the information technology
function as larger firms. Most often, however, solutions specific
to their day to day needs may have been implemented -- with IT
management functions assumed by the owner or senior functional
manager. This may leave gaps in operations, support or
planning or perhaps tie a firm too tightly to an existing
supplier. Technology Strategists can provide mentoring,
evaluations, interim management or outsourcing
solutions to address the management gap -- allowing business
management to focus on what they do best.
Service Offerings
Evaluate the IT function from the perspectives of business
requirements satisfaction, consistency with IT governance
guidelines and technical best practices. Assessments can include
technical processes, infrastructure and staff capabilities,
problem evaluations and performance/capacity considerations.
Service deliverables include a management briefing, assessment
report and recommendations for addressing any identified issues.
Organizational health checks can be performed at regular
intervals if desired.
IT development services include staff recruiting, mentoring
and training in problem management, IT operations best
practices, planning for change, staff evaluations and
related services to upgrade the capabilities of existing and new
IT management and staff.
IT Management Services are intended to provide a measure of
professional direction and organization -- either on an interim
basis or an ongoing service to enhance the performance of the
existing team. Under the level 3 service package, existing IT
staff and support providers would retain their existing
relationships but would be managed on behalf of the business by
Technology Strategists.
Technology Strategists can provide tailored IT outsourcing
services to firms with suitable infrastructure and service level
requirements. IT outsourcing may not be an appropriate solution
for everyone -- service improvements and cost savings may be
offset by higher communications costs and degraded performance.
Contact Technology Strategists at 416-540-7384 to explore
whether this is right for your business.
Related Services
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Planning and Managing Change
Change is the norm in all growing businesses -- anticipating
the market, competition and coping with suppliers. Technology Strategists can provide vendor-neutral assistance to
help a firm resolve problems with their technology vendors by
cutting through the fog to identify and resolve the real problems
-- and implement solutions.
No business is exempt from the need to prepare for an uncertain
future. Even a single location business should be concerned about
business impacts from severe weather, power failure, strike, fire
or other disruptive events. Life safety, records management,
contingency response plans, coordination with government services
are all potential issues that apply to all. Technology Strategists
can assist businesses to develop realistic plans for impact events
and beyond.
Selection, development and evaluation of IT staffers (and
contractors) is never easy, even in large businesses with
extensive IT departments. Technology Strategists can provide
assistance by developing job descriptions specific to the needs of
a business, selection assistance through technical interviewing,
staff development, evaluation and mentoring. Assistance can be
provided on an as-needed basis.
Interested?
Contact Greg Latiak at Technology Strategists for an
introductory consultation - 416-540-7384.
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